Shipping policy
Shipping Policy
This policy is designed to ensure that you are clearly informed about our shipping policies and procedures. By placing an order on our store, you agree to the policies described below.
At ChronoVelar, we are committed to providing a smooth and transparent shopping experience for all our customers.
Shipping Fees
No hidden fees: all costs related to your order, including taxes and shipping fees, are clearly displayed before payment confirmation.
Service Area
Our delivery services are currently available in France only.
We do not offer international shipping at this time.
Estimated Delivery Times
Processing time before shipment:
1 to 2 business days, Monday to Friday.
Transit time after shipment:
2 to 5 business days, Monday to Friday.
Estimated total delivery time:
3 to 7 business days.
These timeframes may be extended in cases of force majeure or exceptional circumstances, such as:
carrier strikes
extreme weather conditions
periods of high logistics activity.
For any question regarding delivery in your area, you can contact us at:
Order Confirmation and Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
We work with recognized carriers to ensure reliable and secure delivery.
Tracking Information
You will receive an email containing a direct link to track your package on the carrier’s website.
You can also track your order from our website in the Order Tracking section.
Orders Placed on Weekends
Orders placed on Saturday or Sunday are processed on the next business day.
Changing the Shipping Address
Please carefully check your shipping address when placing your order.
Once the order has been shipped, it will no longer be possible to change the shipping address.
Order Cancellation Policy
If you change your mind, you may cancel your order before it has been shipped, ideally within 12 hours of placing the order.
If the order has already been shipped, you will need to follow the procedure described in our Returns and Refunds Policy.
Once the order has been processed for shipment, it can no longer be cancelled.
Packages Damaged During Transit
If you notice that a package has been damaged during transit:
refuse the package if possible with the carrier
contact our customer service immediately.
If the package was delivered in your absence and is damaged, please contact us at:
If all packages have been delivered but a product is missing, please also contact our customer service by email.
Products Not Matching the Description
At ChronoVelar, we do our best to provide accurate and detailed product descriptions.
If the product received does not match its description, you may request:
a return
or a refund at no cost.
Return Policy
We accept returns for any reason, including a change of mind.
The return period is 30 business days from the date you receive your order.
If you wish to make a return, please contact us at:
For more information, please refer to our Returns and Refunds Policy.
Customer Service
We respond to all requests within a maximum of 24 hours.
Customer service hours:
Monday to Friday
9:00 AM – 5:00 PM
Closed on Saturdays, Sundays, and public holidays.
Legal Information
Trade name: ChronoVelar
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