Privacy policy

Privacy Policy

This Privacy Policy explains how ChronoVelar (the “Site”, “we”, “our” or “us”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on our website.

For the purposes of this Privacy Policy, “you”, “your”, and “yours” refer to the user of the Services, whether you are a customer, website visitor, or any other person whose information we have collected.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other legal, operational, or regulatory reasons.

Any changes will be published on this page.

How We Collect and Use Your Personal Information

In order to provide our services, we collect certain personal information depending on how you interact with our website.

This information may be used to:

process your orders

manage your customer account

improve our services

communicate with you

ensure the security of the website

comply with our legal obligations.

Personal Information Collected Directly

The information you may provide to us includes, in particular:

first and last name

postal address

email address

phone number

billing and shipping information

information related to your orders

messages sent to customer service.

Certain information is necessary to use specific services on the website.

Information Collected Automatically

When you use our website, we may automatically collect certain information related to your activity, including:

IP address

browser type

device used

pages visited

browsing duration

interactions with the website.

This information is collected through technologies such as cookies and tracking pixels.

Information Obtained from Third Parties

We may also receive information from partners or service providers, including:

Shopify, our e-commerce platform

payment service providers

traffic analysis services

marketing partners.

This information is processed in accordance with this Privacy Policy.

Use of Personal Information

We use your information for the following purposes:

Providing the Services

processing orders

organizing shipping

managing returns

providing customer support.

Marketing and Communication

We may send you:

promotional emails

commercial offers

information about our products.

You can unsubscribe at any time using the link included in our emails.

Security and Fraud Prevention

We use certain information to:

detect fraudulent activity

secure payments

protect our website and our users.

Service Improvement

The data collected helps us improve the user experience and website features.

Cookies

We use cookies to:

ensure the proper functioning of the website

analyze website traffic and usage

improve the user experience

provide personalized advertising.

Third-party services may also use cookies on our website, including:

Google Analytics

Google Ads

Meta, Facebook

payment services.

You can manage your cookie preferences through your browser settings or via the consent banner displayed during your first visit.

Sharing Personal Information

In certain situations, we may share your information with:

logistics providers and carriers

payment service providers

data analysis services

marketing partners

legal authorities when required.

These partners use your information only to provide the necessary services.

Third-Party Websites and Links

Our website may contain links to external websites.

We are not responsible for the content or privacy policies of these third-party websites.

Children’s Data

Our services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from minors.

Data Security and Retention

We implement technical and organizational security measures to protect your information.

However, no method of transmission over the Internet can guarantee absolute security.

Data is retained only for as long as necessary for:

processing orders

complying with legal obligations

managing customer service.

Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have several rights, including:

the right to access your data

the right to rectification

the right to deletion

the right to restriction of processing

the right to data portability

the right to object to processing.

To exercise these rights, you can contact us at the address listed below.

Complaints

If you believe that your personal data is not being processed in accordance with applicable regulations, you may file a complaint with the competent data protection authority.

In France, this authority is the CNIL.

International Users

Data may be transferred to service providers located outside your country of residence, particularly in connection with the use of services such as Shopify.

In such cases, we ensure that appropriate safeguards are in place in accordance with applicable regulations.

Contact

For any questions regarding this Privacy Policy or the processing of your personal data, you can contact us.

We respond to requests within a maximum of 24 business hours.

Customer service:
Monday to Friday
9:00 AM – 5:00 PM
Closed on weekends and public holidays.

Email: contact@chronovelar.com

Legal Information

Trade name: ChronoVelar